Privacy Policy

Last updated: December 12, 2025

This Privacy Policy describes how SimpleCRM ("we", "us", or "our") collects, uses, discloses, and protects information when you use our services in the United States, including in the State of Washington. By using SimpleCRM, you agree to the practices described in this Policy.

Information We Collect

Account Information: We collect information you provide when creating or managing an account, such as your name, email address, password, business name, and subscription details.

Business and Customer Data: We collect and store the business data you choose to enter into SimpleCRM, including contacts, invoices, projects, appointments, tasks, and related information.

Usage and Analytics Data: We collect information about how you use the app, such as features accessed, pages viewed, and interaction patterns, to help maintain, secure, and improve the Service.

Device and Technical Data: We may collect device identifiers, operating system version, app version, crash logs, and similar technical data for diagnostics, compatibility, and security purposes.

Children's Privacy: We do not intentionally collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

How We Use Your Information

• Operate, maintain, and provide the SimpleCRM service and core functionality
• Create and manage user accounts, authentication, and permissions
• Process subscription payments and manage billing through trusted payment platforms
• Monitor performance, troubleshoot issues, and improve reliability and security
• Analyze usage trends to improve features, user experience, and product decisions
• Communicate with you about service changes, updates, security alerts, and support responses
• Enforce our Terms and Conditions and comply with applicable laws and legal obligations

We use your information only as necessary to operate, secure, and improve SimpleCRM, comply with legal obligations, and enforce our Terms and Conditions. We do not sell your personal information.

Data Security

Industry-Standard Protection

We use Firebase and related cloud services for secure data storage, with encryption in transit and at rest where supported. Access controls, authentication, and logging are used to help protect your information.

Your Responsibilities

You are responsible for keeping your account credentials confidential, restricting access to your devices, and promptly notifying us of any suspected unauthorized access to your account.

No Absolute Security

While we take reasonable and appropriate measures to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security against all threats or unauthorized access.

Your Rights

• Request access to certain personal information we maintain about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your account and, where appropriate, associated personal information
• Request a copy of certain personal information in a portable format, where required by law
• Opt out of non-essential marketing or promotional communications
• Limit certain data processing where permitted by applicable law

Depending on your state or country of residence and applicable law, you may have some or all of the rights described above. We will honor these rights to the extent required by law. To exercise your rights, contact us at privacy@simplecrm.live or through your account settings.

Third-Party Services

Firebase (Google): Cloud infrastructure, authentication, database, and related backend services necessary to operate SimpleCRM. Data is stored by Google Cloud services and protected according to their security and privacy practices.

Apple App Store / Google Play: Handling app distribution, in-app purchases, and subscription billing. Payment details are processed directly by Apple or Google and are not stored by SimpleCRM.

Crashlytics and Analytics Tools: Monitoring app stability, crash reporting, and high-level usage analytics to improve performance. Data is generally aggregated or pseudonymous and not used to identify you personally for marketing.

These third parties have their own privacy policies and terms. We encourage you to review those policies to understand how your information is handled by each provider.

Data Retention and Location

Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we may anonymize or delete it in accordance with our retention practices.

International Transfers

Your information may be processed and stored in the United States and other countries where our service providers operate. By using SimpleCRM, you consent to the transfer of your information to these locations, which may have different data protection laws than your jurisdiction.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service. When we make material changes, we will provide notice via email, in-app messages, or other reasonable means.

Your continued use of SimpleCRM after any changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you should stop using the Service.

Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact our privacy team at support@simplecrm.live.