Terms and Conditions

Last updated: December 12, 2025

Welcome to SimpleCRM (the "Service"), provided by SimpleCRM ("we", "us", or "our"). By creating an account or accessing the Service, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must immediately stop using the Service.

Eligibility

To use the Service, you must be at least 18 years old and capable of forming a binding contract under applicable law. By using the Service, you represent and warrant that you meet these requirements.

License and Intellectual Property

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

All content, software, technology, trademarks, logos, and related intellectual property provided through the Service are owned by SimpleCRM or its licensors. Nothing in these Terms grants you any ownership rights. You may not copy, modify, distribute, sell, or reverse engineer any portion of the Service.

Acceptable Use Policy

You agree not to, and not to permit others to:

• Use the Service for any illegal, harmful, or fraudulent purpose
• Upload or transmit unlawful, infringing, defamatory, or malicious content
• Attempt to access accounts or systems without authorization
• Interfere with the integrity, performance, or security of the Service
• Reverse engineer, decompile, or otherwise attempt to extract source code
• Circumvent billing, subscription limits, or security measures

Violations may result in immediate suspension or termination of your account.

Account Responsibilities

You must:

• Maintain the confidentiality of your login credentials
• Notify us immediately of unauthorized access or suspected breaches
• Ensure all information provided is accurate and kept current

You are fully responsible for all activity conducted under your account.

Subscription, Billing, and Refunds

The Service is offered on a subscription basis. By subscribing, you authorize us or our payment processors to charge the applicable fees, including taxes.

• Subscriptions renew automatically unless canceled at least 24 hours prior to renewal
• You may manage or cancel your subscription through your account or your app store
• Except where required by law, all payments are non-refundable
• Price changes may occur; notice will be provided before new rates apply

Data and Privacy

Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you consent to the processing of your data in accordance with that policy.

You retain ownership of the Customer Data you input into the Service. You grant us a license to process such data as necessary to operate, maintain, and improve the Service.

You are responsible for ensuring your use of the Service complies with all applicable U.S. data protection and privacy laws.

Service Availability and Modifications

We aim to provide a reliable Service but do not guarantee continuous or uninterrupted access. The Service may be suspended temporarily for maintenance, updates, or unforeseen issues.

We may modify or discontinue any part of the Service at any time. Material changes will be communicated when reasonable.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER WASHINGTON STATE LAW AND U.S. FEDERAL LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Mandatory Arbitration and Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered in accordance with the rules of the American Arbitration Association ("AAA"). The arbitration shall take place in the State of Washington, U.S.A.

You and SimpleCRM agree that arbitration will be conducted on an individual basis only. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

Notwithstanding the above, you may bring a claim in small claims court if eligible.

Indemnification

You agree to indemnify, defend, and hold harmless SimpleCRM and its affiliates from any claims, damages, losses, liabilities, costs, or expenses (including attorneys' fees) arising out of:

• Your use of the Service
• Your Customer Data
• Your breach of these Terms
• Your violation of any law or third-party rights

Termination

We may suspend or terminate your account at any time, with or without notice, if you violate these Terms or if your use poses risk to us or other users.

You may cancel at any time through your account settings. Termination does not relieve you of any payment obligations before the termination date.

Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Service. Your continued use of the Service constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the laws of the State of Washington, without regard to conflict-of-law principles.

You consent to the exclusive jurisdiction of arbitrators located in Washington State for all disputes covered by the arbitration agreement, and the courts of Washington State for any disputes not subject to arbitration.

Contact Information

For questions regarding these Terms, please contact us at support@simplecrm.live.